Help Center / Returns & Refunds Policy

Returns & Refunds Policy

Last updated: 06/23/2026

Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

Items may be eligible for return if:

  • They arrive damaged

  • They arrive defective

  • The wrong item was received

  • The item remains unused and in original condition

Return Process

  1. Contact support.

  2. Provide your order number.

  3. Include photos if necessary.

  4. Wait for return instructions.

Refund Processing

After receiving and inspecting the returned item, refunds will be processed to the original payment method.

Non-Returnable Items

Some products may not qualify for return due to hygiene, customization, or other restrictions.

Questions?

Contact our support team for assistance with returns and refunds.

Still need help? Email info@rayhana.com.