Help Center / Returns & Refunds Policy
Returns & Refunds Policy
Last updated: 06/23/2026
Customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help.
Return Eligibility
Items may be eligible for return if:
They arrive damaged
They arrive defective
The wrong item was received
The item remains unused and in original condition
Return Process
Contact support.
Provide your order number.
Include photos if necessary.
Wait for return instructions.
Refund Processing
After receiving and inspecting the returned item, refunds will be processed to the original payment method.
Non-Returnable Items
Some products may not qualify for return due to hygiene, customization, or other restrictions.
Questions?
Contact our support team for assistance with returns and refunds.
Still need help? Email info@rayhana.com.
